Volvo Introduces Concierge Services

Volvo Concierge Services (Photo: Volvo)

New pilot program aims to make life less complicated for Volvo customers.

In November, Volvo introduced “Volvo Concierge Services,” in San Francisco, a pilot program the company says could end the need for time-consuming trips to the gas station, car wash, service and more. 

Volvo Concierge Services connects car owners with convenience services via a smartphone app. It gives owners the ability to coordinate remote fuel delivery, maintenance and valet car cleaning. 

“Volvo Concierge Services will mean that you never have to stand out in the rain to fill your car again,” said Lex Kerssemakers, President and CEO of Volvo Car USA. “At Volvo Cars, our mission is to make life less complicated, and this is a great example of how in-car technology can be used to deliver this.” 

The Volvo owners participating in the pilot can use the pilot app to identify concierge services available in the immediate vicinity and order them via their smartphone. Requests are then sent to an authorized Volvo service provider, who will refuel the vehicle, take it for a valet, and perform scheduled maintenance based on what the owner has requested. 

When connected through their mobile device, Volvo Concierge provides a one-time-use digital key, which is location and time-specific, and sends it to the authorized service provider. When services are complete, the car is locked and the digital key expires. The car can also be returned to where the customer left it or delivered to a completely new location at the customer’s request.

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