NSF Launches Collision Certification Program

NSF Collision

NSF International has launched a Collision Repair Certification Program in the U.S. to ensure shops meet quality repair standards. (Photo: Huw Evans)

In the U.S., NSF International has launched the NSF Automotive Collision Repair Shop Certification Program.

The aim is to provide independent; third-party oversight of collision repair shops. The certification is designed to verify the shop’s ability to perform high quality vehicle collision repairs.

In accordance with American National Standards Institute (ANSI) procedures, collision repairers and a variety of industry experts worked with NSF International certification experts to develop the requirements for the Automotive Collision Repair Shop Certification Program. The program is designed to assist vehicle owners and insurers in identifying collision shops that provide high-quality repairs.

NSF International certified collision repair shops will be required to meet state, federal and local collision repair shop regulations and undergo biannual audits to verify continued compliance with the program’s requirements, which include:

  • Performing high-quality, consistent repairs;
  • Using and maintaining proper equipment for the job;
  • Having qualified and trained personnel;
  • Using quality parts for repairs;
  • Responding promptly to complaints and consumer feedback;
  • Utilizing modern computer estimation systems;
  • Providing excellent customer service.

NSF International offers four types of automotive collision repair shop certification:

  • Cosmetic/non-structural repair: Covers repairs, refinishes and/o replacement of bolted on parts to restore a vehicle to its original state and shape;
  • Structural repair: Covers non-aluminum repairs that require welding, rivet bonding and/or measuring and pulling in order to restore a vehicle to its original state and shape;
  • Aluminum non-structural cosmetic repair: Covers cosmetic/non-structural repairs on a part comprised of aluminum;
  • Aluminum structural repair certification: Covers structural repair on a part comprised of aluminum.

Collision repair shops that meet all certification requirements can use the NSF International certification mark on their website and promotional materials indicating the appropriate certification type listed above. Additionally, NSF International certified collision repair shops will also be included in NSF’s online certification listings and undergo ongoing quality systems inspections to maintain certification.

NSF International has entered into an agreement with AccuracyDriven4, Inc. to provide the Audit Services required for NSF’s Automotive Collision Repair Shop Certification Program. AccuracyDriven4 provides an extensive audit process for collision repairers to help identify areas of opportunity or gaps in the process.

“The collision industry has struggled for years to adopt a standard for providing safe and accurate repairs to the consumer. It has been a long process and it makes sense for NSF International, a company recognized globally for testing and certification, to be the independent entity that brings collision repair certification to a reality. AccuracyDriven4 is pleased to be the exclusive provider of audit services for the NSF International Automotive Collision Repair Shop Certification Program,” said Douglas Irish, President and CEO AccuracyDriven4.

The NSF International Collision Repair Shop Certification Program is designed to complement NSF’s Automotive Collision Replacement Parts Certification, which certifies that automotive aftermarket parts meet rigid quality, safety and performance standards in terms of form, fit and function, as well as NSF’s Automotive Collision Parts Distributor Certification, which certifies distributors who sell aftermarket parts. NSF International certified parts come with a limited lifetime guarantee and are fit tested on vehicles to ensure they fit the first time, reducing time spent on repairs.

“Consumers now have access to collision parts and repairs that have been independently certified at the manufacturing, distribution and now the body shop repair level.  NSF International’s collision part replacement, distribution and body shop repair certification programs work together to provide customers peace of mind that each link in the collision part and repair supply chain is able to deliver the highest quality parts and service,” said Bob Frayer, Global Managing Director of Automotive Certification Programs at NSF International.

Further information about NSF International’s Automotive Collision Shop Repair Certification Program can be found on NSF International’s website or by contacting Bob Frayer at autocert@nsf.org.

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